Legal
Privacy Policy
Effective March 18, 2026 · auraaestheticspro.com
At Aura Aesthetics, we believe your trust is sacred. This policy explains exactly what information we collect, why we collect it, and how we keep it safe. We keep things straightforward — no legal jargon, no surprises.
What We Collect
When you interact with Aura Aesthetics — whether through our website, WhatsApp, in-clinic, or at checkout — we may collect the following:
- Contact & identity detailsYour name, phone number, and email address submitted via inquiry forms, appointment bookings, or WhatsApp conversations.
- Health & treatment informationDetails about your skin, hair, or aesthetic concerns that you share with us to receive personalised treatment recommendations or consultations.
- Transaction & payment dataOrder details, payment status, and purchase confirmations. We do not store your full card or UPI details — all payments are handled securely through third-party processors.
- Media & visual contentBefore/after photographs or videos taken at the clinic, only with your explicit consent, and used solely for treatment documentation or — where separately consented — for educational or promotional purposes.
- Usage & device dataBrowser type, device, IP address, pages visited, and on-site behaviour collected automatically for analytics, security, and performance improvement.
- CookiesWe use first-party and third-party cookies to keep the website running, understand traffic, and show relevant content. You can manage cookies via your browser settings.
How We Use It
Book and manage your appointments, consultations, and in-clinic visits.
Process your orders for skincare products, webinars, or digital content and keep you informed of their status.
Send appointment reminders and follow-up care instructions via WhatsApp or email.
Personalise treatment plans and recommendations based on information you've shared.
Improve our services, website, and marketing based on aggregate usage patterns.
Comply with legal, regulatory, or tax obligations applicable in India.
Send you information about new treatments, offers, or webinars where you have opted in — you can opt out at any time.
Who We Share It With
We do not sell your personal information. We share it only where necessary:
- Payment processorsRazorpay and similar providers receive transaction data to process your payments securely.
- Analytics & communications toolsGoogle Analytics, WhatsApp Business API, and email platforms help us operate and improve the service.
- Cloud infrastructureWebsite hosting and data storage providers operating under appropriate data security standards.
- Legal & regulatory authoritiesWhen required by Indian law, a court order, or to protect the safety and rights of our clients and staff.
- Business transfersIn the unlikely event of a merger, acquisition, or restructuring, data may transfer as part of that transaction.
How Long We Keep It
We keep your information only as long as necessary for the purpose it was collected. Appointment and treatment records are retained for a minimum of two years to support continuity of care. Financial and transaction records are held for as long as required by Indian tax and accounting law. After these periods, data is securely deleted or anonymised.
Security
We use HTTPS encryption, access controls, and reputable third-party infrastructure to protect your information. Payment data is never stored on our own servers. While we take reasonable precautions, no method of electronic transmission or storage is entirely foolproof — please contact us immediately if you believe your information has been compromised.
Your Rights & Choices
Minors
Our website and services are not directed at individuals under 18. We do not knowingly collect personal information from minors. In-clinic treatments for minors require written parental or guardian consent.
Third-Party Links
Our website may link to external platforms such as Instagram, Google Maps, and payment gateways. These sites have their own privacy policies and we are not responsible for their practices.
Updates to This Policy
We may update this Privacy Policy from time to time as our services evolve or legal requirements change. The current version will always be available on this page with an updated effective date. Continued use of our website or services after an update constitutes your acceptance of the revised policy.
Questions?
If you have any questions, requests, or concerns about this Privacy Policy or your personal information, please reach out — we're happy to help.
hello@auraaestheticspro.com